Natural Write (“we,” “us,” or “our”) operates the Natural Write website and services (the “Services”). This Privacy Policy describes how we collect, use, and share information about you when you use our Services.
Please read this policy carefully. By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
We collect information you provide directly:
- Account Information: Name, email, password when you register.
- Usage Data: Content you submit for processing (e.g., text you check or transform).
- Communications: Any messages you send through support or feedback forms.
We also collect certain information automatically:
- Device & Browser Data: IP address, browser type, operating system, and device identifiers.
- Usage Metrics: Pages viewed, features used, and time spent.
2. How We Use Your Information
- To provide and maintain Services: Process your requests and deliver features.
- To improve our Services: Analyze usage and performance to optimize user experience.
- To communicate: Send service announcements, updates, and security alerts.
- For compliance: Enforce our Terms of Service, and comply with legal obligations.
5. Third‑Party Links
Our Services may contain links to third‑party sites. We are not responsible for their privacy practices. Visiting those sites is at your own risk.
6. Security
We implement industry‑standard measures to protect your information. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Your Choices
- You can access, update, or delete your account information in your account settings.
- You may unsubscribe from marketing emails via the link in those emails. Essential service emails cannot be unsubscribed.
- You can disable cookies in your browser, though some features may not work.
8. Children’s Privacy
Our Services are not directed to children under 18. We do not knowingly collect personal data from minors. If you believe we have, please contact us and we will delete it.
9. International Transfers
Your information may be transferred to and processed in countries outside your residence, including the United States. These countries may have different data protection laws. By using our Services, you consent to such transfers.
10. Changes to This Policy
We may update this Privacy Policy. We will post the updated date at the top. Continued use after changes constitutes acceptance. We encourage you to review this policy periodically.
11. Marketing Communications
By creating an account or providing your email, you consent to receive marketing communications from Natural Write, including newsletters, promotions, and product updates.
You may opt out of these communications at any time by clicking the “unsubscribe” link in any marketing email or contacting us at support@naturalwrite.com. Please note that you will still receive essential service-related emails that are necessary for the operation of your account.
12. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:
- Performance of a contract — to provide and operate the Natural Write service, including account creation, subscription management, and service functionality.
- Legitimate interests — to improve our services, prevent fraud, ensure security, and provide customer support.
- Legal obligations — to comply with applicable laws, tax regulations, and legal processes.
- Consent — where required, such as for optional communications or cookies.
13. Data Retention
We retain your personal data for as long as your account remains active or as necessary to provide our services.
If you delete your account, we will delete or anonymize your personal data within a reasonable period, except where retention is required for legal, tax, fraud prevention, or legitimate business purposes.
We may retain limited information to comply with legal obligations, resolve disputes, and enforce our agreements.
14. Subprocessors
We use trusted third-party service providers ("subprocessors") to help us operate, provide, and improve our services. These subprocessors may process personal data on our behalf.
Our subprocessors include:
- Stripe, Inc. — payment processing and billing
- Amplitude, Inc. — product analytics and usage analytics
- Hetzner Online GmbH — cloud infrastructure and hosting
These subprocessors are contractually obligated to protect your personal data and use it only for the purposes of providing services to us.
15. Your GDPR Rights
If you are located in the European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):
- Right of access — to request access to your personal data
- Right to rectification — to request correction of inaccurate or incomplete data
- Right to erasure — to request deletion of your personal data
- Right to restriction — to request restriction of processing
- Right to data portability — to receive your data in a portable format
- Right to object — to object to certain types of processing
You can exercise these rights by contacting us at support@naturalwrite.com.
16. California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information we collect and how we use it
- The right to request deletion of your personal information
- The right to request access to the personal information we have collected about you
- The right to non-discrimination for exercising your privacy rights
Natural Write does not sell your personal information.
To exercise your rights, please contact us at support@naturalwrite.com.
17. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at support@naturalwrite.com.